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Shipping & Returns

SHIPPING POLICY

1. Prepaid Orders Only
We currently accept only prepaid orders. Cash on Delivery (COD) is not available.

2. Free Standard Shipping
We offer free shipping across India on all standard orders—no minimum amount required.

3. Urgent Delivery Requests
Need your order within 3–4 working days? We do offer express shipping at an additional charge. Please contact us before placing the order to confirm availability and cost based on your location.

4. Processing Time
All Baaisaa pieces are made-to-order. Please allow 5–7 working days for us to craft and dispatch your order.

5. Delivery Time
Once shipped, your order will be delivered within 3–7 business days, depending on your location.

6. Tracking
You’ll receive a tracking link via email or SMS once your order is dispatched. Tracking details may take up to 24 hours to become active.

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RETURN & EXCHANGE POLICY

As a slow fashion label, each piece is made specially for you. Hence, we do not accept returns. However, we do offer size exchanges under certain conditions:

1. Eligibility for Exchange

  • Exchange requests must be made within 48 hours of delivery.

  • Product must be unused, unwashed, and in original condition with all tags intact.

  • Only one-time size exchange per order is allowed.

  • Customer must courier the product back to us. We will cover shipping for the exchanged item.

2. Not Eligible for Exchange

  • Custom or altered orders

  • Sale or discounted items

  • Accessories

  • Minor variations in color, weave, or finish (natural to handcrafted items)

3. Damaged or Incorrect Product
If you receive a damaged or wrong item, please email or DM us within 24 hours of delivery with your order ID and photos. We’ll resolve it as soon as possible.

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HOW TO REQUEST AN EXCHANGE

Contact us at baaisaaoffcial@gmail.com or DM us on Instagram @baaisaa.in with:

  • Your order number

  • Reason for exchange

  • Photos (if required)

We’ll respond within 1–2 business days to help you with the process.

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Thank You

Thank you for choosing Baaisaa. Every piece is thoughtfully made with care, and we’re here to make sure your experience is just as beautiful as your clothing. ♡

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